Accounts Related
Returns & Refunds
1. What is the return policy? The seller decides the return policy while creating the ad. The details of the seller's refund policy includes whether returns are accepted, for how long after purchase will a return be accepted, and who pays for the shipping if a delivery service was used. (The only exception is if there are any discrepancies between the item's listing and the actual item, then our team will investigate. If justified, the seller has no choice but to initiate a refund.) 2. What happens if I pay online for an item, and it is not delivered? Our escrow service will hold the funds until there is confirmation that the item has been received, either through the delivery tracking method, or QR release method. If the item has not been received by the buyer, the funds will be immediately refunded back to the buyer's account. 3. How long does the refund take to return to my bank account? Refunds will take approximately 2 - 5 working days to return to your bank account. 4. Is it possible to cancel an order? Once an order is placed, the buyer will be able cancel it only if the seller is in agreement, and the shipping company has not shipped the item, if this delivery method is chosen. 5. Is it possible to cancel an offer? Yes, if the seller has not accepted or rejected the offer, then you may cancel it with no effect on any funds stated. 6. What if a buyer claims that they did not receive their order? All delivery methods have a form of confirmation, whether through the shipping company's tracking program, the scanned QR fund release, or via personal delivery. 7. What if I would like a replacement instead of a refund? A replacement is only possible if the item is purchased from a business, rather than a person.
Shipping & Tracking
1. What shipping services are available? - Transguard 2. How does it work? When choosing delivery upon checkout (if available), input your address information and delivery notes. The seller will then be notified of the pick-up date and time. 3. How is shipping calculated? Base shipping costs will be estimated during the creation of the listing, through the item’s weight and size, but the cost varies based on distance between the buyer and seller. 4. How much does shipping cost? The cheapest delivery option will be automatically chosen based on your location and the weight/size of the item, although a general estimate is calculated during the creation of an ad. 5. Is tracking available? Tracking will be available in the website or app of the selected delivery service. 6. Why do some ads not have shipping services? When the ad is created, the seller decides what type of payments and delivery options are accepted. 7. What do I do if the package is late or not received? In the rare occurrence that a package may be lost or stolen, the delivery company will be liable for the product loss, and we will take the necessary actions to either refund you or update your shipping date.. 8. What if the package received is not my order? Any discrepancies with regards to the product will cause the seller both legal and account-related disciplinary action, and the buyer will be fully entitled to a refund by the seller. 9. How can I get in touch with the delivery service company? You can find their contact information online, and once you get in touch with them, simply provide the delivery number that has been shared with you in the email receipt we sent.
Fraud & Safety
1. Online Safety Checklist • Keep all communications within the Ayshei messenger• Do not share any sensitive information such as credit card details• Avoid performing digital payments outside of the platform• Watch out for any suspicious links being shared during a chat• Always confirm payments received before sending an item• Double check emails/domain names to avoid phishing attempts• We will never ask for your account username or password• Verify the legality and terms of all documents when purchasing a hugh-value item, home, car or pet 2. Offline Safety Checklist 1. Insist on meeting in a public place like a cafe, bank, or mall2. Never invite strangers into your home or car3. Always be careful when picking up high value items4. Tell a friend or family member where you're going5. Make sure your phone is with you and fully charged6. Consider having a friend accompany you to the meeting7. Trust your instincts; if it doesn't feel right, it might not be8. Do not accept cheques 3. What if I don’t want my information to be public? While creating an ad, you will have the option to hide your phone number and email, allowing you to share them with only those who have messaged you. 4. How can I trust that other accounts are real? All accounts must be tied to a verified email and mobile number, so there is no way to create fake accounts. 5. What if I purchase an item that turns out to be fake or not as described? Buying an item from another user on Ayshei can be risky, and we cannot guarantee all purchases are original and valid, except for the listings in our Luxury, Motors, and Properties sections. If a product turns out to be fake, our team will intervene and attempt to rectify the situation by processing a return. 6. What if I have an issue with a seller on Ayshei? You can simply block the user and he will no longer see your listings, or be able to send you a message.
Account & Ads
1. How do I create an account? When you sign up as a business, you will have access to a branded business page that you can customize with all of your items, services & more. To do so, you need to be legally registered to sell online and have it verified through your trade license and OTPs. You can also manage the level of access and permissions an employee has through the ‘User Management’ tab. Click here to view membership plans 2. Do I need an account to make a purchase or create a listing? Yes, you will need to sign up for an account to view seller information, make any type of purchases/sales, trades, or bids. Without an account, you are only able to browse listings and explore the platform. 3. How can I get a verification badge on my profile picture? Navigate to your dashboard, then to your profile settings; you will then find a box that asks to upload either your Emirates ID. Once uploaded, we will review and confirm the details within 1 - 3 days. You can also UAE pass log-in to automatically get verified badge 4. How do I create an ad? - Choose the type of ad you want to create: Offer, Giveaway- Select the category and sub-category for the product.- Add a name, description, price, brand, condition, and other details about the product.- Check the 'returns' box if you are willing to accept returns, then Choose the time-frame in which the buyer is allowed to contact you for a return.- Add photos of the item, then type your location on the map.- Choose type of payments, and delivery methods accepted.- Confirm your number with an one-time password (OTP).- Final step is to optionally pay extra to promote your listing, or skip to the review page.- Click ‘Publish’. 5. How long until my ad becomes live? All images and text need to go through our ai algorithm checker to ensure that they meet our community guidelines. 6. How long until my ad expires? You will have 30 days after creating your ad before it expires, then you will need to renew it, or if it expires, then recreate it. 7. How do I edit or remove an ad? Navigate to the profile dropdown on the top right of the header, then click on ‘Dashboard’, then ‘My Ads’. You will see options to edit or delete each ad. 8. Why was my ad rejected? Navigate to the profile dropdown on the top right of the header, then click on ‘Dashboard’, then ‘My Ads’. You will see options to edit or delete each ad. 9. Where is my cart? We do not have a cart feature, as every product needs to be purchased separately, but you can use the watchlist section to save/favorite multiple listings for later purchase (Heart icon on the top right of the page). 10. How do I receive Notifications? Notifications will be in the top right section of the website, portrayed as a bell button, and the type of notifications will include information about the status of your ads, plus any other account-related concerns. We will also send email notifications but you may opt out if you wish to do so. 11. How do I reset my password? On the sign in page, you will see a link saying ‘Forgot Password’, click on it then type in the email you used to create your account to receive a reset link directly to your email inbox. 12. How do I change personal details related to my account? To access your profile, click on the avatar/favicon icon on the top right of the page and select profile in the dropdown.