I can't sign in. What should I do?

If you're having trouble signing into your Ayshei account, here are some steps to help you troubleshoot the issue:

1.     Account Activation: Make sure your account is activated. Check your email for a confirmation link sent when you registered and click it to activate your account.

2.     Password Sensitivity: Keep in mind that passwords are case-sensitive. Ensure that the CAPS LOCK key is off and double-check the spelling of your password.

3.     Delete Cookies: If you recently changed your password, your browser may still be using the old credentials. You can either update your stored password or delete your browser cookies and then try logging in again.

If you've gone through these steps and are still unable to access your account, consider using the 'Forgot Password' feature to reset your password or contact Ayshei's support team for further assistance.

 

If you're still facing issues after trying the previous steps, please reach out to us with the following details to help us troubleshoot:

·       Issue Onset: Let us know when you first encountered the issue and if everything was working fine before that.

·       Steps Taken: Describe the specific steps that led to the problem, including any links you clicked, actions performed, or error messages received.

·       Device and Browser Details: Tell us what device (PC, laptop, mobile, tablet) and browser (e.g., Chrome, Safari) you're using. You can check your browser and operating system details easily.

·       Alternative Access: Check if the same problem occurs when accessing our website from a different device.

·       Screenshot: If possible, provide a screenshot showing the issue. Instructions on how to take a screenshot on various devices can be found online.

Additionally, if you've violated our Terms & Conditions, your account may have been suspended, which would prevent access. In that case, you should have received an email explaining the reason for this action.

 

 

I haven't received the verification code to activate my account. Could you send it again?

During the verification process, you will encounter a screen where you can enter a code. If you haven't received a code after your initial request, look for instructions at the bottom of that screen. By following those steps and clicking the provided link, you can request a new text message containing the verification code. This ensures you can complete the verification process smoothly.

I've lost my password and can't sign in. What can I do?

To request a new password, simply click the "forgotten your password?" link on the sign-in page. You will then receive an email containing a link to create a new password.

Keep in mind that your password is case-sensitive, so make sure that the CAPS LOCK key is turned off when entering it.

Also, ensure that your account is activated. If you haven’t activated your account yet, look for the link in the confirmation email you received during the sign-up process and click on it to complete the activation.