Paying
Payment issues
Reasons for Payment Failure When Using a Credit Card Here are some common reasons why a payment might fail when using a credit card, along with tips to troubleshoot: 1. Incorrect Credit Card Number: Double-check that you entered the card number correctly. 2. Incorrect 3D Secure Code: Ensure the 3D secure code you provided is accurate. 3. 3D Secure Code Not Activated: Verify that your 3D secure feature is activated with your bank. 4. Two-Step Verification Issues: Make sure you complete the second step of any two-step verification process. 5. Insufficient Funds or Exceeded Limit: Check if there are enough funds available or if you've exceeded your credit limit. 6. Unsupported Card: Confirm that the card you are using is accepted on our platform. You can review supported payment methods in our help article. 7. Bank Declined Payment: Sometimes, banks may decline payments for various reasons. What to Do To resolve any issues: · Try removing the card from your account and then re-adding it in your payment settings. Be sure to save the changes. · If problems persist, it’s best to contact your bank or card provider for detailed assistance. How to Pay if the Link in the Payment Email Does Not Work If the payment link in your email isn't working, you can still pay the amount on your receipt through Ayshei by following these simple steps: 1. Sign In: Log in to your Ayshei account. 2. Go to the Product Page: Navigate to the product page of the item you won. 3. Click “Claim the Item”: This will take you to the payment page. 4. Choose Payment Method: You can pay using either a credit card or cryptocurrency. By following these steps, you can complete your payment easily, even if the email link is malfunctioning. If you encounter any further issues, feel free to reach out for assistance. Unauthorized Bid and Payment Request If you're being asked to pay for an item you did not bid on, please keep the following in mind: · Binding Bids: All bids made on the Ayshei platform come from verified accounts and are considered binding. They cannot be retracted once placed. · Report Suspicious Activity: If you believe your account may have been compromised or if you see any unauthorized activity, contact Ayshei immediately. It's important not to dispute the transactions with your credit card company or bank while the investigation is ongoing. To protect your account, consider taking these actions: 1. Change Your Password: Update your password right away to secure your account. 2. Manage Your Account: Never share your login details with anyone to maintain your account's security. You are responsible for your account's security, so please take these precautions seriously. If you encounter any further issues, feel free to reach out for assistance. If you need further assistance, our support team is here to help.
Paying
What Are My Payment Options? Once you win an item, you can pay right away by clicking the link in the congratulatory email we send you. Alternatively, you can pay directly from the product page by clicking the “Claim The Item” button. Payment Methods: · Visa/Mastercard · Cryptocurrency If you have any issues with your credit card, you can manage your payment methods in your ‘Settings’ under ‘Payment Method’ by adding or removing a card as needed.
Fees
Delivery fees There may be additional expenses when purchasing special items, such as shipping fees. You can view these costs during the checkout process.