Lots & Orders
Reviews and Feedback
How do I leave a review or give feedback to a seller? To leave a review for your order, make sure your shipment has been successfully delivered or picked up first. Once everything is set, Ayshei will automatically send you a notification inviting you to leave a review on the seller’s store page. You can follow the link in that message to submit your feedback. Your reviews are incredibly valuable! They help create a trusted shopping experience on Ayshei and allow us to monitor seller performance while providing them with important insights for improvement. Your input makes a difference! Tips for Leaving Feedback and Reviews Dos: · Use a friendly and polite tone. · If there’s an issue with your order, try reaching out to the seller first: Most sellers are eager to help resolve any problems. Don'ts: · Avoid inappropriate language: Keep it respectful—no insults, harassment, or discrimination. · Don’t share personal information: Protect your privacy by not including names, addresses, or phone numbers in your feedback. · Refrain from violating our Terms of Use: Keep your feedback in line with our guidelines to ensure a safe and enjoyable platform for all. By following these simple guidelines, you contribute to a positive and supportive community on Ayshei.
Order issues
What should I do if my lot has been delivered damaged? If your lot arrives damaged, please follow these steps: 1. Contact the Seller: Reach out to the seller first to discuss the issue directly. They may be able to help resolve it. 2. Notify Us Within 3 Days: You must inform us about the damage within 3 days of delivery. This timeframe is tracked through Track & Trace. After 3 days, your payment will be sent to the seller, and we can’t open a claim for you. 3. Provide Necessary Information: When contacting us, include: o 3 photos of the damaged lot showing the condition it arrived in. o 2 photos of the packaging, with the shipping label clearly visible. o A short description of the main issues with the order. 4. Contact the Shipping Company: We recommend reporting the incident to the shipping company as well. The photos you provide will support your claim. For filing a claim, please reach out to your shipping company directly. What to Do If Your Delivered Item Doesn’t Match Its Description If the item you received doesn’t match the description or you suspect it’s inauthentic, please follow these steps: 1. Contact Us Within 7 Days: Let us know about the issue within 7 days of delivery (we'll track the exact date via Track & Trace). 2. Reach Out to the Seller: Contact the seller directly to discuss your concerns and try to find a mutual solution. Include photos of the item to clarify your explanation. Important Note: After the 7-day period, your payment will be released to the seller, and we won’t be able to open a claim or guarantee a refund. 3. Provide Necessary Details: When you contact us, please include the following: o 1 photo showing the entire item, plus 2 clear photos of the item as you received it. o 2 photos of the packaging, with the shipping label clearly visible. o A detailed description of the item's condition, highlighting differences from the seller’s description. Why Haven’t I Received My Paid Item Yet? You can easily check your delivery status and estimated arrival date on the order page. For more detailed tracking, use the tracking code provided on the order page to follow your order on the shipping company's website. This will give you the most current updates on your shipment.
Contacting the seller
How can I contact the seller? Once you’ve won an auction and completed the payment, you can reach out to the seller directly via WhatsApp, text message, or by calling the number provided. We recommend reaching out to the seller to confirm the delivery status of your order or to request any additional shipping information you may need. I'm interested in a lot that wasn't sold. Can I get in touch with the seller or still bid on it now? Unfortunately, we aren’t able to share the seller’s contact information for items that didn’t sell. However, you can set up an auction alert to be notified if the same or a similar lot is relisted. What should I do if the seller isn’t responding to my messages? Most sellers respond within 48 hours, and we encourage their responsiveness to help resolve any issues. However, since sellers are located globally, replies might take a bit longer, so we appreciate your patience! If you haven't received a response after reaching out to the seller, don’t hesitate to contact us by clicking the button below. Please include your question and any relevant details, and we’ll be here to assist you as quickly as possible
About the lot
Who offers up the lots? When you buy an item, you're purchasing directly from the seller listed on the lot's page. Their username will also be shown on the order and payment pages. Ayshei runs the auction platform, but the seller is solely responsible for delivering the item or service. How do I know that a lot in auction is not a forgery or an unauthorized publication? Our team reviews every item listed to verify its authenticity, value, and uniqueness based on the seller's photos, descriptions, and details. We work hard to keep our auctions free of forgeries and unauthorized items. If any concerns about authenticity come up, and remove the lot from the auction. If you suspect a product may be counterfeit, please use the 'Report' button on the product page, include any details, and we'll look into it right away. I have a question about the details of an object Sellers are responsible for providing clear and complete descriptions of their listings. We encourage you to review both the description and photos closely if you have specific questions. Occasionally, some details may be missing. If you find any important information lacking, feel free to reach out to us. Our support team will do its best to assist, though please note that responses may not arrive before the auction closes. If this occurs, we suggest placing a bid only if you’re comfortable with the available information, as bids are a binding contract. How can I report an object if I think it shouldn’t be on Ayshei? At Ayshei, we're dedicated to creating a secure, trusted marketplace for buying and selling unique items. We actively monitor for illegal, prohibited, or policy-violating listings, and we also encourage users to report any concerns. If you see an item that shouldn’t be on Ayshei, you can report it by clicking the Report button on the product page or through the Contact Us section on our website. Please provide details about the item and why you believe it violates our policies, including a link to the page. Which items should I report? · Intellectual Property Infringements: We respect intellectual property rights and have procedures for rights holders to report infringements, such as unauthorized use of copyrighted material, trademark violations, or other IP-related issues. If you believe an item infringes on an established intellectual property right, please inform us. · Incorrect or Incomplete Product Information: Sellers are required to provide accurate and complete descriptions of all items. We encourage users to report any inaccurate, misleading, or incomplete product descriptions to help maintain the integrity of our platform. · Inappropriate Content: If you find content that may violate a law or is otherwise inappropriate. Our team will review all reports and take action promptly to keep our marketplace safe and trustworthy.