What should I do if my lot has been delivered damaged? If your lot arrives damaged, please follow these steps: 1.     Contact the Seller: Reach out to the seller first to discuss the issue directly. They may be able to help resolve it. 2.     Notify Us Within 3 Days: You must inform us about the damage within 3 days of delivery. This timeframe is tracked through Track & Trace. After 3 days, your payment will be sent to the seller, and we can’t open a claim for you. 3.     Provide Necessary Information: When contacting us, include: o   3 photos of the damaged lot showing the condition it arrived in. o   2 photos of the packaging, with the shipping label clearly visible. o   A short description of the main issues with the order. 4.     Contact the Shipping Company: We recommend reporting the incident to the shipping company as well. The photos you provide will support your claim. For filing a claim, please reach out to your shipping company directly. What to Do If Your Delivered Item Doesn’t Match Its Description If the item you received doesn’t match the description or you suspect it’s inauthentic, please follow these steps: 1.     Contact Us Within 7 Days: Let us know about the issue within 7 days of delivery (we'll track the exact date via Track & Trace). 2.     Reach Out to the Seller: Contact the seller directly to discuss your concerns and try to find a mutual solution. Include photos of the item to clarify your explanation. Important Note: After the 7-day period, your payment will be released to the seller, and we won’t be able to open a claim or guarantee a refund. 3.     Provide Necessary Details: When you contact us, please include the following: o   1 photo showing the entire item, plus 2 clear photos of the item as you received it. o   2 photos of the packaging, with the shipping label clearly visible. o   A detailed description of the item's condition, highlighting differences from the seller’s description. Why Haven’t I Received My Paid Item Yet? You can easily check your delivery status and estimated arrival date on the order page. For more detailed tracking, use the tracking code provided on the order page to follow your order on the shipping company's website. This will give you the most current updates on your shipment.

How can I contact the seller? Once you’ve won an auction and completed the payment, you can reach out to the seller directly via WhatsApp, text message, or by calling the number provided. We recommend reaching out to the seller to confirm the delivery status of your order or to request any additional shipping information you may need. I'm interested in a lot that wasn't sold. Can I get in touch with the seller or still bid on it now? Unfortunately, we aren’t able to share the seller’s contact information for items that didn’t sell. However, you can set up an auction alert to be notified if the same or a similar lot is relisted. What should I do if the seller isn’t responding to my messages? Most sellers respond within 48 hours, and we encourage their responsiveness to help resolve any issues. However, since sellers are located globally, replies might take a bit longer, so we appreciate your patience! If you haven't received a response after reaching out to the seller, don’t hesitate to contact us by clicking the button below. Please include your question and any relevant details, and we’ll be here to assist you as quickly as possible

Who offers up the lots? When you buy an item, you're purchasing directly from the seller listed on the lot's page. Their username will also be shown on the order and payment pages. Ayshei runs the auction platform, but the seller is solely responsible for delivering the item or service. How do I know that a lot in auction is not a forgery or an unauthorized publication? Our team reviews every item listed to verify its authenticity, value, and uniqueness based on the seller's photos, descriptions, and details. We work hard to keep our auctions free of forgeries and unauthorized items. If any concerns about authenticity come up, and remove the lot from the auction. If you suspect a product may be counterfeit, please use the 'Report' button on the product page, include any details, and we'll look into it right away. I have a question about the details of an object Sellers are responsible for providing clear and complete descriptions of their listings. We encourage you to review both the description and photos closely if you have specific questions. Occasionally, some details may be missing. If you find any important information lacking, feel free to reach out to us. Our support team will do its best to assist, though please note that responses may not arrive before the auction closes. If this occurs, we suggest placing a bid only if you’re comfortable with the available information, as bids are a binding contract.   How can I report an object if I think it shouldn’t be on Ayshei? At Ayshei, we're dedicated to creating a secure, trusted marketplace for buying and selling unique items. We actively monitor for illegal, prohibited, or policy-violating listings, and we also encourage users to report any concerns.   If you see an item that shouldn’t be on Ayshei, you can report it by clicking the Report button on the product page or through the Contact Us section on our website. Please provide details about the item and why you believe it violates our policies, including a link to the page.   Which items should I report? ·       Intellectual Property Infringements: We respect intellectual property rights and have procedures for rights holders to report infringements, such as unauthorized use of copyrighted material, trademark violations, or other IP-related issues. If you believe an item infringes on an established intellectual property right, please inform us. ·       Incorrect or Incomplete Product Information: Sellers are required to provide accurate and complete descriptions of all items. We encourage users to report any inaccurate, misleading, or incomplete product descriptions to help maintain the integrity of our platform. ·       Inappropriate Content: If you find content that may violate a law or is otherwise inappropriate. Our team will review all reports and take action promptly to keep our marketplace safe and trustworthy.  

I’d like to bid on an item with a reserve price (RP) and want to know the minimum bid amount. Since the reserve price is confidential, we can't reveal it before the auction ends. If you place a bid on an item with a reserve price that is below this threshold, you'll receive an immediate notification. Your bid will still show up in the bidding history. If you set an automatic bid that exceeds the reserve price, your initial bid will match that reserve price. However, if your automatic bid is below the reserve price, the full automatic bid amount will be placed and will appear in the bidding history. Why do some lots have a starting bid higher than 1 AED? Sellers have the option to start bidding at the reserve price instead of the standard 1 AED. This reserve price is set after consulting with an expert before the lot is approved for auction. We offer both options because some sellers prefer to keep the reserve price confidential from bidders. I want to bid on a lot with a reserve price. What does this mean? Certain lots may have a 'reserve price,' which is the minimum amount that the seller is willing to accept for the item. This price is determined in consultation with an expert and is kept confidential. If the bidding does not reach this reserve price by the end of the auction, the lot will not be sold.

Why has my account been blocked from bidding? Your account may be temporarily blocked from bidding if you have outstanding payments. This usually happens if you haven't completed the payment for a lot you won within the specified timeframe. Since all bids on Ayshei are binding, it’s important to purchase any lot you win. We send multiple reminders for payment, and if you miss the deadline, your account will be restricted from both bidding and buying. If you need more information about your account block, please contact us. I want to withdraw or cancel a previous bid. Once you place a bid on Ayshei, it cannot be canceled or withdrawn; all bids are binding unless you are outbid. If the lot has a reserve price, it won't be sold unless that price is met. If you are the highest bidder and win the lot, you must complete the payment through your User cabinet. Not paying will result in your account being blocked from bidding on Ayshei in the future. Why can’t I place a bid? To ensure your account is ready for bidding, follow these steps: 1.     Activate Your Account: Confirm your registration by clicking the link in the confirmation email you received. 2.     Authorize Your Account: Make sure you have entered the verification code sent to you via phone or text. Additionally, ensure that you are signed in; your profile should be visible in the top right corner of the screen. 3.     Check Bid Validity: If you encounter an ‘invalid bid’ message, it may be due to a bid amount that is too low, the inclusion of non-numeric symbols (like letters, commas, or hyphens), or because the auction has already closed.

Auction Guidelines The highest bid does not automatically mean you have won the auction unless the reserve price is met. If the reserve price is not met, the seller must accept your bid for you to be declared the winner. If the reserve price is reached or if there is no reserve price, the highest bidder is automatically declared the winner. You will receive a confirmation email once you officially win the auction. How We Calculate the Next Minimum Bid Our system determines the next minimum bid based on the current highest bid. The table below outlines the exact increments: Current bid Next minimum bid AED1 - AED50 AED 5 AED51 - AED500 AED 25 AED501 - AED1000 AED 50 AED1001 - AED2500 AED 100 AED2501 - AED5000 AED 250 AED5001 - AED10000 AED 500 AED10001 - AED25000 AED 1 000 AED25001 - AED50000 AED 2 500 AED50001 - AED100000 AED 5 000 AED100001 - AED250000 AED 10 000 AED250001 - AED500000 AED 25 000 AED500001 - AED1000000 AED 50 000 AED1000001 - AED2500000 AED 100 000 >AED2500000 AED 250 000 Why We Use This System This approach is designed to maintain the integrity of the auction process by ensuring that only committed bidders participate. It prevents participants from artificially inflating prices through a series of small bids at the end of the auction. By implementing such a strategy, the auction house can create a more competitive and fair bidding environment, benefiting both buyers and sellers alike.

What is an Automatic Bid and How Does It Work? An automatic bid, or auto bid, helps you stay competitive without exceeding your budget. You control the process by setting a maximum bid, and we handle the rest. How It Works: 1.     Set Your Maximum Bid: Choose the highest amount you’re willing to pay. 2.     Automatic Bidding: We place the next minimum bid for you automatically (find out more about how this is calculated). 3.     Stay on Top: You don’t have to keep checking the auction. If you’re outbid, we’ll automatically bid for you in the smallest increments. 4.     Budget Control: We won’t exceed your maximum limit. If bidding goes above your limit, we’ll notify you so you can decide whether to increase your bid. With automatic bidding, you can focus on other things while we keep you competitive within your budget.   How to Set a Limit on Your Automatic Bid You have full control over your automatic bid limit, making it easy to set the exact amount you want to bid. Here’s how to do it: Steps to Set Your Automatic Bid Limit 1.     Locate the Item: Go to the item's page. 2.     Find the 'Set Max Bid' Button: Look for the button to set your maximum bid. 3.     Enter Your Limit: Type in the highest amount you’re willing to bid. 4.     Activate Automatic Bidding: Click the ‘Set Max Bid’ button to confirm your auto bid. Once your limit is set, we’ll place the next minimum bid for you. If you’re outbid and haven’t reached your limit, we’ll automatically bid again for you using the smallest increment needed to keep you in the lead.   Can I Change the Amount of My Automatic Bid After Placing It? Yes, you can change your automatic bid amount. To do this, just enter a new maximum bid. This new amount will replace your previous limit and set your updated maximum bid for the item. What Happens When I Reach My Automatic Bid Limit? When you reach your automatic bid limit, we will stop bidding on your behalf and notify you that your limit has been reached. We will never exceed the limit you have set, ensuring you remain in full control of your bidding. At this point, you can decide whether to continue bidding by either placing a new auto bid with a higher limit or making a regular bid. Who Can See My Automatic Bid? Your automatic bid is private, meaning only you and our system can see it. You can also monitor your current auto bids. When a bid is placed, all bidders can view it in the bid history section of the item’s page. However, they cannot determine whether a bid is a regular bid or part of an automatic bid. Can I Cancel My Automatic Bid? Yes, you can cancel your automatic bid. Simply click on the “Disable Max Bid” button to stop the automatic bidding process. Can I Place an Automatic Bid if I Already Have the Highest Bid? Definitely! Setting an automatic bid is a smart way to maintain your position without constantly watching the auction. If you’re already the highest bidder, an automatic bid won’t trigger unless someone outbids you. Rest assured, we will never exceed the limit you’ve set for your automatic bid, keeping you in complete control over your bidding process.

How can I make a lot a favorite? 1.     Tap the Heart Icon: You'll find a heart icon on every auction and lot detail page. Click it to add or remove the lot from your favorites. 2.     Bidding Automatically Favorites: If you place a bid on a lot, it will be automatically added to your favorites.       By favoriting lots, you'll get alerts when they’re about to close, so you can make your winning bid! How to Unsubscribe from the Newsletter and Emails Unsubscribing from our emails is easy! Just scroll to the bottom of any of our newsletters or emails, and you’ll see an unsubscribe link. Click that link, and you won’t receive our newsletters anymore. If you change your mind, you can always subscribe again later! How to Activate Notifications via the App When you open the Ayshei app for the first time, you'll see a prompt to enable notifications. Just agree to receive them at that time. If you're not getting notifications but want to turn them back on, follow these simple steps: 1.     Open your phone's Settings. 2.     Tap on Notifications. 3.     Locate and select the Ayshei App. 4.     Toggle notifications on. By doing this, you'll stay updated with all the latest alerts and updates from Ayshei!   How to Follow a Collection If you want to receive weekly updates about a specific auction type, you can follow any of our auctions. Here’s how: 1.     Follow the Collection: On any collection page, just click on ‘Follow this collection’ at the top left. 2.   Receive Notifications: After following an auction, you’ll receive email notifications whenever a new auction of that type opens or     closes.   This way, you’ll always be in the loop about your favorite auctions! Do I Need to Update My App to Keep Using Ayshei? If you’ve received a notification to update the Ayshei app or if your current version is no longer supported, please update it promptly. Older versions will no longer function once new updates are released. How Do I Update the Ayshei App? To update your app before your current version expires, simply download the latest version from the Google Play Store or the Apple App Store. For Android devices: 1.     Open the Google Play Store on your device. 2.     Search for "Ayshei Online Auctions." 3.     Tap Install. For iOS devices: 1.     Open the App Store on your Apple device. 2.     Search for "Ayshei Online Auctions." 3.     Tap Get and then Install. Why Do I Need to Update the App? At Ayshei, we’re dedicated to enhancing your experience as a buyer or seller, which is why we regularly update our app. By using the latest version, you'll enjoy faster searches for items, quicker submissions for selling, and access to exciting new features. Keeping your app updated means you're always equipped with the best tools to navigate the marketplace! How Do I Know if I Need to Update the App? If you have the Ayshei app installed, you'll receive a reminder notification on your phone two weeks before your current app version expires. This notification will guide you through the update process. Additionally, you can always check the Google Play Store or App Store to see if a new version is available. If you're already using the latest version, there’s nothing you need to worry about!

I can't sign in. What should I do? If you're having trouble signing into your Ayshei account, here are some steps to help you troubleshoot the issue: 1.     Account Activation: Make sure your account is activated. Check your email for a confirmation link sent when you registered and click it to activate your account. 2.     Password Sensitivity: Keep in mind that passwords are case-sensitive. Ensure that the CAPS LOCK key is off and double-check the spelling of your password. 3.     Delete Cookies: If you recently changed your password, your browser may still be using the old credentials. You can either update your stored password or delete your browser cookies and then try logging in again. If you've gone through these steps and are still unable to access your account, consider using the 'Forgot Password' feature to reset your password or contact Ayshei's support team for further assistance.   If you're still facing issues after trying the previous steps, please reach out to us with the following details to help us troubleshoot: ·       Issue Onset: Let us know when you first encountered the issue and if everything was working fine before that. ·       Steps Taken: Describe the specific steps that led to the problem, including any links you clicked, actions performed, or error messages received. ·       Device and Browser Details: Tell us what device (PC, laptop, mobile, tablet) and browser (e.g., Chrome, Safari) you're using. You can check your browser and operating system details easily. ·       Alternative Access: Check if the same problem occurs when accessing our website from a different device. ·       Screenshot: If possible, provide a screenshot showing the issue. Instructions on how to take a screenshot on various devices can be found online. Additionally, if you've violated our Terms & Conditions, your account may have been suspended, which would prevent access. In that case, you should have received an email explaining the reason for this action.     I haven't received the verification code to activate my account. Could you send it again? During the verification process, you will encounter a screen where you can enter a code. If you haven't received a code after your initial request, look for instructions at the bottom of that screen. By following those steps and clicking the provided link, you can request a new text message containing the verification code. This ensures you can complete the verification process smoothly. I've lost my password and can't sign in. What can I do? To request a new password, simply click the "forgotten your password?" link on the sign-in page. You will then receive an email containing a link to create a new password. Keep in mind that your password is case-sensitive, so make sure that the CAPS LOCK key is turned off when entering it. Also, ensure that your account is activated. If you haven’t activated your account yet, look for the link in the confirmation email you received during the sign-up process and click on it to complete the activation.

How can I update my profile name or profile picture? To update your name and profile photo on Ayshei, follow these simple steps: 1.     Go to Your Profile: Log in to your account and navigate to your profile. 2.     Access Settings: Look for the settings option within your profile. 3.     Edit Your Information: You can change your name and upload a new profile photo from there. 4.     Save Changes: Don’t forget to save your changes to ensure that they are updated. How can I change my personal data? 1.     Log In: Access your account by logging in. 2.     Go to Settings: Navigate to the Settings section of your profile. 3.     Edit Your Information: Make the necessary changes to your personal details, including your email address, phone number, and any other contact information. 4.     Save Changes: After making your edits, ensure you save them to apply the updates. Profile Security: It's also a good practice to regularly update your password for better security. Use a strong password that combines letters, numbers, and special characters to enhance your account's protection. How do you update the address on your Ayshei account? 1.     Access Your Profile: Log into your account and go to your profile. 2.     Navigate to Settings: Select the “Settings” option. 3.     Select Delivery Address: Click on “Delivery Address” to update your address details. Make sure all fields are filled out correctly to avoid delivery issues. 4.     Save Changes: After making your edits, don’t forget to save the changes. By keeping your account information current and managing your settings, you’ll enjoy a smooth and personalized experience on Ayshei.

How do I register? To register an Account on Ayshei: 1.     Click on the ‘Profile’ button at the top right corner. 2.     Select ‘Sign up’. 3.     Enter your email address and create a password (you can also use UAE Pass or Social Login o   Password Requirements: §  Minimum of 8 characters. §  Cannot start or end with a space. §  Must include numbers, uppercase and lowercase letters, and special characters. 4.     Complete the sign-up process. A confirmation email will be sent to you. 5.     Click the link in the email to confirm your registration and activate your account.       Once registered, you'll be ready to explore Ayshei and participate in auctions!   I'm getting an 'Email address already exists' error message when signing in. It seems like your email address is already registered on the Ayshei platform. Here are a few steps to help you get back on track: 1.     Check for an Existing Account: Try logging in with your email address and any passwords you may have used previously. 2.     Reset Your Password: If you can’t recall your password, click on the ‘Forgot Password’ link to initiate a password reset. 3.     Use a Different Email Address: If you'd like, you can also register with a different email address. If you continue to encounter issues, we recommend reaching out to Ayshei's support team. They are ready to assist you in resolving any problems and getting you signed in smoothly

Is tracking available? Yes! You can track your shipment through the website or app of the selected delivery service.

What do I do if the package is late or not received? In the rare occurrence that a package may be lost or stolen, the delivery company will be responsible for the product loss. We will take the necessary actions to either issue a refund or update your shipping details as needed. What if the package received is not my order? Any discrepancies regarding the product may result in both legal consequences and account-related disciplinary action against the seller’s account. In such cases, the buyer is fully entitled to a refund from the seller. How should I handle an issue after my order has been delivered? We suggest addressing resolution options directly with the seller to expedite the process. Some possible solutions, with the seller’s agreement, include: ·       Partial Refund: The seller may agree to refund a portion of the purchase price. ·       Cancellation and Refund: You can return the item in its original condition for a full refund, which will be processed once the seller confirms receipt. Be aware that you might need to cover return shipping costs. If you experience any issues with your order, please notify us within 3days of delivery (as tracked via Track & Trace). After this period, your payment will be released to the seller, and we won't be able to open a claim on your behalf.

Who covers the shipping costs? As the buyer, you are responsible for paying the shipping costs for the items you win. This payment is due alongside your final bid. Sellers must specify the shipping costs for all supported countries when they list their items. Please note: ·       Shipping Costs: These cannot be paid separately from your winning bid for items that require shipping. ·       Pickup Option: If you mistakenly select the pickup option during payment but need the item shipped, you can arrange shipment directly with the seller (if they provide shipping). Contact them to organize this and pay the shipping costs directly. ·       Shipping Availability: If the seller has not provided a shipping option on the item page, shipping cannot be guaranteed. Some items may only be available for pickup, and it is ultimately up to the seller to decide on shipping. How is shipping calculated? Base shipping costs for items on Ayshei are initially estimated when the seller creates the listing. These estimates consider the item's weight and size. However, the final shipping cost may vary depending on the distance between the buyer and the seller.

Can I Pick Up My Item? Most items on Ayshei can be picked up, but this is determined by the seller. Here’s how to check and what to do: Check Pickup Availability: Look for a “Pick up” badge on the Product Page to see if an item is available for pickup. Select Pickup Option: When you win an item, make sure to choose the ‘pick up’ option during checkout. Shipping Fees: If you pay for shipping but later arrange to pick up the item, the seller must refund you directly for the shipping costs. Ayshei cannot process partial refunds due to payment system limitations. No Pickup Guarantee: If the seller hasn’t indicated that pickup is available, we can’t guarantee that it will be possible. Inspect Before Accepting: When you meet the seller to collect the item, inspect it thoroughly before accepting it. Notify Us: After picking up the item and receiving your shipping reimbursement, inform us so we can mark the order as “delivered” and ensure the seller gets paid. Arranging a Collection For larger or cumbersome items that are marked as ‘pickup required’ by the seller, you’ll need to communicate directly with the seller to arrange a convenient time for collection. Can I Arrange My Own Shipping and Collection Service? Yes, you can arrange your own shipping and collection service. However, it’s important to communicate with the seller first to ensure they are aware of your plans and agree on a suitable timeframe for pickup. Keep in mind that if the seller has an existing contract with a courier company, particularly for luxury items, you might not be allowed to use your own shipping service. Always check with the seller to clarify these details before making arrangements. How Do I Know the Pickup Location? You can find the estimated pickup location by checking the seller’s location, which is listed under the shipping information section below the item details.

Reasons for Payment Failure When Using a Credit Card Here are some common reasons why a payment might fail when using a credit card, along with tips to troubleshoot: 1.     Incorrect Credit Card Number: Double-check that you entered the card number correctly. 2.     Incorrect 3D Secure Code: Ensure the 3D secure code you provided is accurate. 3.     3D Secure Code Not Activated: Verify that your 3D secure feature is activated with your bank. 4.     Two-Step Verification Issues: Make sure you complete the second step of any two-step verification process. 5.     Insufficient Funds or Exceeded Limit: Check if there are enough funds available or if you've exceeded your credit limit. 6.     Unsupported Card: Confirm that the card you are using is accepted on our platform. You can review supported payment methods in our help article. 7.     Bank Declined Payment: Sometimes, banks may decline payments for various reasons. What to Do To resolve any issues: ·       Try removing the card from your account and then re-adding it in your payment settings. Be sure to save the changes. ·       If problems persist, it’s best to contact your bank or card provider for detailed assistance.   How to Pay if the Link in the Payment Email Does Not Work If the payment link in your email isn't working, you can still pay the amount on your receipt through Ayshei by following these simple steps: 1.     Sign In: Log in to your Ayshei account. 2.     Go to the Product Page: Navigate to the product page of the item you won. 3.     Click “Claim the Item”: This will take you to the payment page. 4.     Choose Payment Method: You can pay using either a credit card or cryptocurrency. By following these steps, you can complete your payment easily, even if the email link is malfunctioning. If you encounter any further issues, feel free to reach out for assistance. Unauthorized Bid and Payment Request If you're being asked to pay for an item you did not bid on, please keep the following in mind: ·       Binding Bids: All bids made on the Ayshei platform come from verified accounts and are considered binding. They cannot be retracted once placed. ·       Report Suspicious Activity: If you believe your account may have been compromised or if you see any unauthorized activity, contact Ayshei immediately. It's important not to dispute the transactions with your credit card company or bank while the investigation is ongoing. To protect your account, consider taking these actions: 1.     Change Your Password: Update your password right away to secure your account. 2.     Manage Your Account: Never share your login details with anyone to maintain your account's security. You are responsible for your account's security, so please take these precautions seriously. If you encounter any further issues, feel free to reach out for assistance. If you need further assistance, our support team is here to help.

What Are My Payment Options? Once you win an item, you can pay right away by clicking the link in the congratulatory email we send you. Alternatively, you can pay directly from the product page by clicking the “Claim The Item” button. Payment Methods: ·       Visa/Mastercard ·       Cryptocurrency If you have any issues with your credit card, you can manage your payment methods in your ‘Settings’ under ‘Payment Method’ by adding or removing a card as needed.

Delivery fees There may be additional expenses when purchasing special items, such as shipping fees. You can view these costs during the checkout process.